Shipping Policy

Our courier service:
All orders are dispatched by contract courier companies with a two day turn around time. We use the best available couriers but cannot guarantee short delivery times. Delivery delays may be experienced due to high volume of customer pre-orders, especially at peak times such as beginning of month, Christmas, after public holidays or due to unforeseen courier demands. Some temperature sensitive items will not be dispatched on Fridays, when delivery is not expected until the following week.
Please note that deliveries to some remote areas may take up to 5 business days.

Delivery times:
Delivery may occur between 8:00am – 6:00pm, your local time (except during peak periods where couriers may deliver outside these hours). All couriers require a signature at the time of delivery (unless instructed otherwise). If no-one will be available to accept delivery all day please nominate a nearby address (eg. neighbour or nearby business) where the delivery can be accepted and signed for by someone you have authorised to do so on your behalf.
When placing your order you may, entirely at your risk, request the courier to leave your delivery in a nominated place without a signature. 

PLEASE NOTE: Little Valley Distribution is not responsible for any loss, damage or theft resulting from goods being left unattended at or near premises. In all cases you agree to pay for goods that the courier states (in writing) have been delivered to the address that you have nominated.

Pick up orders:
Orders can be collected from our warehouse Monday to Friday between 8am-4pm.

Little Valley Distribution
Unit 4 16-18 Towers Drive
Mullumbimby
NSW 2482

This is a collection service only. Orders cannot be placed and collated whilst you wait. Please allow 48 hours from the time of order placement for your goods to be collated and invoiced prior to collection, and please also advise the Customer Service member of your intended collection time to ensure your order is ready when you arrive. Payment must be arranged at the time of order and finalised prior to pick-up to ensure efficient processing. 

Freight charges:

• Online orders:
  Order value over $250.00 ex gst, freight cost is free to metropolitan areas. Some regional stores will incur a nominal freight charge. 

PLEASE NOTE: Little Valley Distribution is committed to waste reduction and eco-friendly practices. We use recycled boxes and packing material. We have an insulated warehouse and have invested in solar energy.